Mobile Banking FAQs
Is there a cost to use the Commonwealth Bank & Trust mobile banking app?
There is no cost from the bank to download the mobile banking app. Regular transaction fees associated with your Commonwealth Bank & Trust account(s) will apply. There may be data costs related to accessing the Commonwealth Bank & Trust mobile app from your mobile device. Please check your wireless plan or verify with your wireless carrier.
What activities can I perform in mobile banking?
View account balance, transfer funds and deposit checks with the mobile deposit feature. This feature allows you to take a picture of your check and deposit it remotely into your account. There is a minimal fee to use the mobile deposit feature. Please reference the mobile app disclosures or contact your local branch for a copy.
What equipment do I need to access the Commonwealth Bank & Trust mobile banking app?
You will need an internet-enabled iPhone or Android mobile device.
Where can I find the Commonwealth Bank & Trust mobile banking app?
Our app is FREE to download in the iTunes App Store (iPhone) and Google Play Store (Android).
How do I register for mobile banking?
Once you download the free app from Google Play or iTunes App Store, and you’re enrolled in Online Banking, simply enter your user name and password to log in to your accounts. If you are not currently enrolled in Online Banking, you can enroll here. You can also visit a branch to activate Online Banking.
What accounts are available in mobile banking?
You will have access to the same accounts you have through Online Banking. These can include both deposit and loan accounts.
How secure is the mobile app?
The same security features and industry standards we utilize for online banking will apply to mobile banking.
How can I protect my security and privacy?
In addition to our security steps, you can also take these steps to protect your information:
- Always protect your passwords – they are key to accessing your online and mobile banking accounts. Do not share or write down your passwords.
- Do not create passwords with general personal information such as address, birthday, social security number or information of a close friend of family member. Be original with your passwords.
- Never leave your mobile device unattended while logged in to the Commonwealth Bank & Trust mobile app.
- Apply password protection on your mobile device.